Definition
Info-communication technology, simply known “Information Technology and Communication Technology”. In short ICT. ICT refers to technologies that help access to information through telecommunication. It focuses primarily on communication technologies. It can found in our daily life. This includes the internet, wireless networks, cell phones, and other communication mediums.
ICT have been improving for the past decades. For example people can communicate in real time with people thousand miles awayn using technology such as Instant Messenger and Video conferencing ect. Recently, even social websites like facebook, also allow ones to communicate and keep track on one another.
PAST VS PRESENT
Long before the founding of the Internet (World Wide Web), 4 ways to book the hotel are either make a trip down personally to the hotel to book or through phone call or by facsimile or lastly through a travel agency (Transaction Broker). Transaction broker refers to
First of all, going down personally to the hotel to book requires time and effort. By phone call, oversea calls are expensive and you may need to speak their language in order to understand them. If through facsimile, it might take a few days before they get back to you on the availability of the hotel rooms, rates of the room, promotion during that period of booking. But things have changed through the introduction of the Internet. Below are the adavantages that ICT have on the hotel room reservation at present's context.
Now in the 21st century, making a hotel room reservation is as easy as ABC.
(Advantages vs Limitation)
1) Security
Room reservation usually requires one's personal particulars and credit card which are very sensitive. As there are cases of credit card fraud or websites being hacked, it is important for the providers to take precautionary measures such as implementing SSL Certificates, in their webpage. SSL Certificates refer to the digital certificates used with the most popular security protocol on the Internet. For example, when someone makes a purchase on the web, a secure SSL connection is established when there is a closed lock icon at the top or bottom of the browser or can be shown at the URL (start with HTTPS instead of HTTP). All the information (such as credit card PVC number) that one enters online is encrypted before being sent to the server.
2) Time & Cost
The pace of the society nowadays is very fast, thus ICT can help saving time in making reservation as it can make reservation and payment online instantly without making the journey down to the hotel. It can also allow you compare the rates of different hotels before making any decision. You can also look at the quality of the hotel through the internet( example: photo and users rating). One limitation will be the difference of the actual hotel as compared to the photos.
3) Real-time Communication
ICT has make room reservation simpler and real time through internet and phone call ect as the person do not need to be physically there at the hotel or travel agency. You can keep track of the number and type of rooms subject to availability. It alsos make cancellation of the room easier and more convenient.
Conclusion
In summary, ICT can help save cost, time and increase in efficiencies. But it can also turn out to have its limitation. But overall ICT is still a more advantage than disadvantage for the current busy society. The hotel room reservation could use the ICT wisely for making procedures to be done in a better manner.
Having online customers to feel secure about the website will help them to complete and thus increase the popularity of the website.
Having online customers to feel secure about the website will help them to complete and thus increase the popularity of the website.
